Privacy policy

Updated November 1, 2026

Who we are and who this covers

Dealer Restore operates this website and handles its business inquiries and staff accounts. Dealerships control their own customer relationships; Dealer Restore processes authorized dealership information to provide the service. This notice covers website visitors, demo participants and staff using the service.

Demo inquiries

Dealer Restore stores the name, dealership, email, optional phone number and CRM you submit, along with the submission time and contact-consent version. Earlier versions of this form also accepted an optional message and preferred contact time. We send an inquiry notification through Resend to the Dealer Restore team and a request confirmation to your submitted email address, and use this information to answer your inquiry and arrange a demonstration. Submitting a demo request does not enroll you in customer lead campaigns.

Dealership customer information

The dealer workspace requires sign-in and dealership access. Customer records, conversations, staff assignments and appointments are scoped to the dealership. Company administrators can oversee authorized dealerships. Imported contact restrictions and opt-outs are preserved.

Staff accounts and security

Staff records include account and contact identifiers, dealership assignments and roles, preferences, authentication/session information and audit activity. Access is invitation-based and checked on the server. Security monitoring may use sign-in times, network addresses, browser/device information and approximate network location to investigate account misuse. These records are separate from optional public website measurement.

Connected services

Our current workflow uses HighLevel for the connected conversation workflow, native Dealer Restore employee calendars, LC Phone for Shea’s current SMS and photo messaging channel, and Supabase for application storage and authentication. The connected reply engine processes customer conversation context. The exact services, access, retention and rollout responsibilities are reviewed before a dealership pilot begins.

Retention and deletion

Demo inquiries are retained to handle your request and follow-up. Dealer customer records, messages and visit history are retained for the agreed service and dealership responsibilities. Retention and account closure are reviewed for each dealership agreement; the period depends on the record, service purpose and applicable obligations. Contact us to request access or deletion. Required records and provider backups may follow separate retention schedules.

Service providers

Cloudflare hosts the application, Supabase supports storage and authentication, HighLevel supports the connected reply workflow, LC Phone handles Shea’s current SMS and photo messaging through HighLevel; legacy Sendblue conversation history may remain available, and Resend sends demo emails. AI model providers receive the scoped conversation context needed to respond. PostHog supports optional public website measurement as described below. Provider and model configuration is reviewed for each rollout. We do not claim that every CRM or live inventory feed is connected.

Contact permission

Dealerships must provide appropriate contact permission and campaign instructions, review applicable messaging requirements, and honor opt-outs and requested contact times. An imported record alone is not proof of permission. Dealer Restore preserves recorded contact restrictions; it does not replace your compliance review.

Website measurement

If you accept optional measurement, PostHog records public page views, counts of saved demo inquiries (not their contents) and approximate city or postal-area locations. When our hosting service does not supply a location, we may share your public network (IP) address with PostHog for an estimate. PostHog may retain that address under our project settings. We do not use GPS or establish your exact address.

Random first-party identifiers last up to 90 days; sessions end after 30 minutes of inactivity. Page queries, fragments, campaign text, form contents and private dealer-workspace activity are excluded. We do not identify visitors by name, create person profiles or record sessions. Coordinates shown in reports are rounded. VPNs and mobile networks can affect accuracy.

You can decline or change your choice using Website privacy choices. Do Not Track and Global Privacy Control suppress optional measurement. If you accepted measurement before location estimates were added, we ask again before using them. Hosting services may maintain separate request and security logs.

Security and processing location

We use access controls, dealership scoping and security monitoring to protect information. No system is completely secure. Hosting and service providers may process information in the United States and other locations where they operate.

Children

The business service is intended for adults and is not directed to children. We do not knowingly solicit personal information from children under 13. Contact support if you believe a child has provided information so we can review and address it.

Your choices

Do not submit credit applications or sensitive financial information through the demo form. For questions, access, correction or deletion requests, contact Dealer Restore support. We review requests against applicable retention requirements and dealership responsibilities.

Use Privacy requests for access, correction or deletion, or review Cookies & privacy choices to manage optional measurement. Reply STOP to opt out of program texts and use the unsubscribe link in marketing emails. Some rights depend on where you live and our role in handling the data. We do not sell SMS opt-in information or share it for third-party marketing.